You may purchase items through this web site using:
Credit Cards (Amex, Visa, Mastercard & Discover)
PayPal
Money Order made out to Manic Trout and mailed to PO Box 1169 Millbrook, NY 12545
2. How long will it take to receive my order?
Orders are sent out within 2-3 days of ordering. Please
request express shipping in the comments section upon check out if
you would upgrade to overnight shipping.
New items are posted at least on a monthly basis...if you would like to be alerted via email of all new design postings, please sign up for The Manic Monday Newsletter on the main page.
4. Is the jewelry gift ready?
All jewelry is shipped in a white box with cotton padding and adorned with a bright pink tulle and ribbon bow. Each piece has a tag attached and prices are never included. If you are sending the jewelry as a gift and would like to include a note, please send an email or simply include it in the comments with your order.
5. What if I want a design in
another size?
If you love a necklace but the 16" length
is just not your style, you may order it in another size. Even
the one of a kind pieces can be taken apart and remade, except a
few rare exceptions. Please send an email
or simply include it in
the comments with your order.
6. I own/work at/know of the perfect store to carry your goods...how do I get your goods there?
Please visit the wholesale page if you would like Manic Trout items to be sold in your store either brick and mortar or online.
7. I just received my necklace and it is everything I dreamed it would be...except its too small. What do I do now?
A major goal of Manic Trout is to make things that people can actually use as intended so if your necklace is too short please contact me and the item can be exchanged for a better fitting one, exchange it for another item or refund your money.
8. Who gets charged sales tax?
NY residents are charged sales tax, which will be calculated at checkout, the rest of you are off the hook!
9. Are all of your items hand made?
Yes indeedy! They are all made by my own two hands.
Please understand that the hand made nature of my products means that there may be slight differences between two of the same items.
10. What do you charge for shipping?
Shipping costs in the US are as follows:
$2.50 for up to $30 via First Class
Mail
$5.50 for up to $100 via Priority Mail
$6.50 for up to $200 via Priority Mail
FREE for all orders over $200 (excluding paintings) via Priority Mail!
All US packages are shipped with delivery confirmation.
Shipping costs for Canada are as follows:
$4.50 for up to $100 via First Class
Mall
$9.00 over $100 via Global Priority Mail
International Orders:
$11.00 via Global Priority Mail
If you would prefer UPS, FedEx, 2-Day or Overnight please contact me and a revised invoice will be sent to you with the adjusted price.
Note: Large paintings will cost more to ship based on size and insurance. A shipping estimate will be sent when the order is received.
11. Do you accept returns and exchanges?
Returns may be made within 10 days of purchase, with the item in its original condition, including tags. A refund, exchange or credit are all available with returns.
Returns are not accepted on custom pieces. Shipping and handling fees are non refundable.
Please contact me before sending back a return to receive further information.
12. Your studio must be filled with on going projects and cool things to look at, can I come and see you there and check it all out?
You sure can, please check out the contact page to make a private appointment or come to one of the monthly open studios!
Saturdays 10 - 5
7 Friendly Lane
Millbrook, NY
June 7th
July 5th
August 2nd
September 6th
October 4th
November 1st
December 6th
December 20th
Privacy Policy:
Any information you share with Manic Trout in the course of signing up for the mailing list, ordering merchandise, signing up for giveaways or special promotions, or any other correspondence will never be shared with a third party. Your orders are processed through secure servers at Mal's E, ProPay and PayPal. Please contact these companies directly to learn more about their privacy policies.
